This Privacy Policy describes how and when we, ADVANTAGE PROPERTY CONSULTING PTY LTD, collects, holds, uses, transfers, discloses and otherwise processes personal information. This Privacy Policy applies to Personal Information that we collect such as through our website, in open for inspection forms, online forms, email, telephone calls and from third parties.
When used in this Privacy Policy, the term “Personal Information” has the meaning given to it in the Privacy Act 1988 (Cth) (Act). This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information.
If you contact us via our website or make an enquiry with us via another method, we may collect your contact details, including your name, address, telephone number and email address.
If you decide to engage our services as a current or prospective purchaser of real estate, we may additionally collect any of the following personal information about you:
Advantage Property Consulting collects your Personal Information directly from you unless it is unreasonable or impracticable to do so. We may collect Personal Information from you in various ways, including when you write to or email us, when you access and use our website and during conversations between you and our representatives.
Advantage Property Consulting may collect information about you from the following third party sources:
If you do not provide us with the Personal Information described above, some or all of the following may happen:
Any Personal Information about you that Advantage Property Consulting collects will only be used by Advantage Property Consulting for the purposes of:
Advantage Property Consulting may also use or disclose the information it collects for any other purpose specified to you at the time of collection.
We will seek your consent if Advantage Property Consulting wishes to use or disclose your Personal Information in any ways other than those described above.
We may send you direct marketing communications and information about our services that we consider may be of interest to you. These may include:
These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may at any time request not to receive direct marketing from Advantage Property Consulting by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
Advantage Property Consulting’s privacy policy also applies to our website at https://www.advantageproperty.com.au/ When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer.
This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of services you view so that, if you consent, we can send you news about those services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services and create a better online experience for you.
Our cookies do not collect Personal Information, although they do identify your browser. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, monitor the amount of time you spend on our website, paths navigated on our website, track users’ movements, and gather broad demographic information.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Our linking to those websites does not mean that we endorse or recommend them. Third party websites are responsible for informing you about their own privacy practices.
You may interact with social media platforms via social media widgets and tools linking to our social media accounts (e.g. our twitter account) that may be installed on our website. These widgets and tools may collect your IP address and other personal information.
Your interactions with such widgets and tools, and any single sign-on services are governed by the privacy policies of the relevant social media operators and single sign-on service providers – please read them so that you are aware of how they process your personal information.
To some extent you can preserve your anonymity when you deal with Advantage Property Consulting. You can browse our website without providing any Personal Information, you can access our real-estate advertising in various publications and you can generally attend auctions without providing personal details if you do not intend to bid.
However, when you enter into transactions with Advantage Property Consulting (or any other entity in the Advantage Property Consulting Group) or any Advantage Property Consulting client that Advantage Property Consulting is representing, that involve the sale or purchase of real estate property, we may need to identify you in order to provide our services.
You may request access to your Personal Information held by Advantage Property Consulting at any time by contacting us. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days.
There may be instances where we cannot grant you access to the Personal Information about you that we hold. If for any reason Advantage Property Consulting does not allow you to access your Personal Information, Advantage Property Consulting will provide you with reasons in writing for its decision.
If you believe that Personal Information that Advantage Property Consulting holds about you is incorrect, incomplete, inaccurate or misleading, then you may request we update, modify or correct your Personal Information by contacting our Privacy Officer using the details set out below.
We may disclose your Personal Information:
Advantage Property Consulting does not sell your Personal Information to other organisations. We may however use the information about you to assist us with internal statistical, marketing and research purposes.
Advantage Property Consulting will take reasonable steps to ensure Personal Information Advantage Property Consulting collects, uses or discloses is stored in a secure environment that is accessed only by persons authorised by ADvantage Property Consulting to prevent interference, misuse, loss, unauthorised access, modification or disclosure.
Advantage Property Consulting may be required to retain Personal Information in accordance with our data retention obligations. If Personal Information is no longer needed for any purpose, Advantage Property Consulting will take reasonable steps to destroy or permanently de-identify the Personal Information.
Advantage Property Consulting endeavours to provide a secure environment and use reliable systems but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.
Advantage Property Consulting’s Privacy Officer can assist you with any enquiries you have about the information that we hold about you.
They can be contacted on (03) 03-9883 8900 from 9.00am to 5.00pm (Melbourne time), Monday to Friday excluding weekends and public holidays.
You can also contact our Privacy Officer at:
Advantage Property Consulting
PO Box
Phone 03-9883 8900
If you have a complaint or concern you can contact the Advantage Property Consulting Privacy Officer on (03) 9883 8900 or write to the Privacy Officer at the address above.
If we are unable to resolve your complaint, or you are unhappy with the outcome, you may refer your complaint to the Australian Information Commissioner. The Australian Information Commissioner can be contacted at the below details:
The Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042
Phone: 1300 363 992
Fax: (02) 9284 9666
E-mail: enquiries@oaic.gov.au
TTY: 133 677 then ask for 1300 363 992
Advantage Property Consulting may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our website and will be effective from the date of posting.
This privacy policy was last updated on 20 December 2024.
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| Phone: | (+61) 03 9883 8900 |
| Fax: | (+61) 03 9883 8901 |
| Email: | buyer@advantageproperty.com.au |
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